This Privacy Policy explains how XOTIK TCG (“we”, “our”) collects, uses and protects your personal information when you use xotiktcg.com or buy from our Perth, Western Australia trading card store. We are a registered Australian business and this policy applies to online orders, enquires and site use.
Information We Collect
When you place an order we collect: your name, shipping address, email address, phone number (for delivery issues), and payment details handled by our payment processors (we do not store full card numbers on our systems). When you create an account we also store your order history and, if you use it, your wishlist items. Standard server logs (IP address, browser type, pages visited) are collected for security and performance.
How We Use Your Information
Your information is used to: process and dispatch orders; send order confirmations, tracking numbers and delivery updates; answer support enquiries; prevent fraud and abuse; and, only if you opt in, send occasional news about new stock and releases. We do not sell your personal information to third parties.
Shipping & Payment Processors
Orders are dispatched through Australian courier services, which receive your delivery address for the purpose of delivering your parcel. Payments are processed by bank transfer or PayID; we never see or store full card numbers.
Your Choices & Your Rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep for tax and trading law). You can also opt out of marketing emails at any time using the unsubscribe link in any email we send. Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access and correct your information; contact us at info@xotiktcg.com to make a request.
Data Security & Retention
We use SSL encryption for all order pages, restrict access to customer data to authorised staff, and retain order records for the period required by Australian tax and consumer law. If you believe we have mishandled your information, you can also contact the Office of the Australian Information Commissioner.
Questions about this policy: info@xotiktcg.com — Perth, WA 6000, Australia.