Every XOTIK TCG order is packed in protective, tamper-evident packaging and dispatched within 24 hours from our Perth, Western Australia vault. Here is exactly how shipping, tracking, payment and returns work across Australia.
Dispatch Times
Orders placed before the daily cut-off are packed and dispatched the same business day; all other orders ship within 24 hours. We dispatch Monday to Friday (and often weekends for urgent orders). Stock status on every product page reflects what is physically in the vault, so an “in stock” item will not be on hold.
Delivery Times Across Australia
Metro areas (Perth, Sydney, Melbourne, Brisbane, Adelaide, Canberra) typically receive parcels in 1–3 business days. Regional centres take 3–5 business days, and remote or outer areas 3–7 days depending on the courier run. Every parcel includes a live tracking number in your confirmation email the moment it leaves the dispatch bay.
Shipping Costs & Free Shipping
Standard tracked shipping is available Australia-wide, and flat $7.95 tracked shipping applies to every order. Larger sealed orders and graded cards travel in rigid, reinforced boxes built to survive the courier network, at no extra cost. Orders above $500 are covered by full-value courier insurance automatically.
Payment Options
We accept payment by bank transfer or PayID for every order — contact support after ordering for your payment details and step-by-step instructions. All prices are in AUD with GST included, and the price at checkout is the final price: no hidden fees, no import costs, no surprises.
Returns & Refunds
If your item arrives damaged or not as described, send a photo with your order number and we will replace or refund it immediately — for most authenticity claims there is no return required. Sealed, unopened items can be returned within 14 days in original condition if you changed your mind. Single cards and personalised items are final sale unless they arrive damaged or misdescribed. We would rather make it right than argue about it.
International Orders
We focus on Australian orders and currently ship within Australia only. If you are overseas and want a specific item, contact us — we can sometimes arrange delivery through a freight forwarder, but insurance and customs terms change for cross-border parcels and we will confirm costs before you commit.
Questions about a specific order or postcode: info@xotiktcg.com — we answer within one business day.